Technical/Field Engineer: Medical Equipment

at  Natus Medical Incorporated

TECHNICAL/FIELD ENGINEER: MEDICAL EQUIPMENT

At Natus, our team is united by a common goal - to enhance the standard of patient care worldwide. We bring together individuals from diverse backgrounds who collaborate to enhance the quality of life for patients globally. Our organization takes a holistic approach, focusing on providing top-notch equipment, support, and education. We are dedicated to excellence, ensuring that our products and team members meet the highest standards.
Natus is renowned for being a leading provider of solutions for screening, diagnosing, and treating disorders that impact the brain, neural pathways, and sensory nervous systems. We are currently seeking new talent to join our dynamic team. If you are passionate about making a difference in people’s lives, you could be the perfect addition to our team. Join us at Natus and be a part of our mission to improve patient care worldwide.
The Job: Permanent full time (37.5 Hrs), Monday to Friday
Office Location: Hybrid role - based out of our Guildford office 2-3 days per week, the remainder will be site visits
Position Overview: The position entails acquiring expert knowledge of various medical diagnostic systems to offer advanced support to hospital staff, including clinical, engineering, and IT professionals. This support will be provided both on-site and remotely. Additionally, you will be responsible for overseeing the integration of specialized diagnostic medical equipment onto hospital IT networks and interfacing this equipment with hospital patient administration systems. The role will require providing support via phone and remote access, as well as frequent travel to hospitals across the UK and Ireland.

OUR IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS AND SKILLS:

• Minimum qualification to a relevant degree or postgraduate level
• Knowledge and experience of EEG and EMG systems would be beneficial but not essential, full training will be provided.
• Excellent communication skills
• Exceptional interpersonal skills, with the ability to effectively engage with customers.
• Proficient technical skills
• Possession of a valid UK driving license
• Willingness to travel and work throughout the UK, Northern Ireland, and the Republic of Ireland

• Providing technical support to customers
• Collaborating with hospital IT personnel on new and existing installations
• Working as a team to install EEG and EMG equipment at hospital sites.
• Cultivating lasting relationships with customers to deliver exceptional service.
• Conducting annual Planned Preventative Maintenance and service visits at hospital sites