Technical Implementation Leader

at  GE Healthcare

JOB DESCRIPTION SUMMARY

In this role you will provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Function with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

EXPERIENCE AND REQUIREMENTS

• Bachelor’s degree in IT related field or equivalent IT qualifications
• 10+ years of working experience in the IT industry
• Excellent communication skills and fluent in English and German
• Demonstrated ability to diagnose and solve intermediate to advanced IT issues and to isolate highly complex scenarios down to actionable items and drive solutions
• Experience in coaching and training junior team members.
• Demonstrated ability to define requirements and collaborate on solutions, leveraging personal technical knowledge and network of experts.
• Experience with Healthcare IT software and solutions such as PACS, RIS, EPR with knowledge of standards like DICOM and HL7 preferably in a Cardiology setting.
• Willingness to travel occasionally
• Familiar with Microsoft Windows, Microsoft SQL Server, Networking, Storage, Linux and Cloud Technologies.
• Ability to work flexible working hours as needed by the business and our customers
• A genuine interest in IT and ability and willingness to learn more

• Provide expert knowledge and experience to collaborate with the customer to identify technical requirements and estimate the technical effort required to implement complex software solutions, perform complex software installations and oversees the technical progress by our partners
• Produce guidelines/checklists for partners to execute their work with a high quality of service
• Provide technical lead and governance on major programs, oversee and participate in the First of a Kind (FOAK) implementations in the region/country
• In a close collaboration with the customer care team, support major escalations/system down situation in the regions/country
• Engage throughout the full lifecycle of assigned projects, influencing decisions on design, and functionality to keep projects on track in terms of budget, time, and customer expectations
• Effectively leverage product capability, driving standardization, limiting customization and maximizing reuse of content developed for previous solutions
• Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GE Healthcare products and services
• Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy (as needed) and project execution
• Effectively apply GE Healthcare execution methodology and project standards
• Maintain & continuously update technical skills and knowledge with the latest IT technologies