Technical Implementation Specialist & Project Manager

at  Cisco Systems

SMART BONDING IMPLEMENTATION SPECIALIST & PROJECT MANAGER

Do you want to join a team of specialists working on the automation of ITSM process flows? The Smart Bonding Team engages with Cisco customers and partners all over the world to improve their ticket resolution experience.
We utilize the latest Cloud Technology to integrate with service partners automating the sharing of processes, data, and workflows in real-time by eliminating manual practices and bottlenecks, driving significant operational efficiencies that are scalable and re-usable. Smart Bonding establishes a real-time, collaborative connection between the Cisco ticketing systems and that of our partners and customers. This builds a continuous and interactive customer support experience, minimizes network downtime, and enhances partner, customer, and end-user happiness.
Role & Responsibilities

As a Project Manager & Implementation specialist you will support Smart Bonding Operations across the entire portfolio of service delivery capabilities, including:

• Managing Partner and Customer on-boarding projects
• Consulting and Guiding Partners and Customers through requirements
• Coding and configuring API-to-API connections in our software tools
• Working with cross-functional stakeholders
• Innovating Smart Bonding to make on-boarding more efficient and automated

Qualification Requirements

• Technical Education – e.g. Bachelor or higher in IT / Computer Science
• Knowledge of at least 1 programming language (e.g. OOP, Script-languages etc.) and being comfortable learning new ones
• Experience in using B2B Protocols such as SOAP and REST Webservices
• Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc.
• Good knowledge of Webservices and APIs with messages in XML and json
• Experience in leading projects and consulting customers.
• Experience with Microsoft Office products (Word, Excel, PowerPoint, Visio)
• Excellent English – spoken and written
• Methodical and structured style of working with a strong analytical mind
• Excellent collaborative skills across multi-cultural teams and high customer focus

Nice-to-have Requirements

• Experience with Mulesoft as an API Integration Platform
• Experience with customization/implementation of ERP or CRM systems
• ITIL Certification
• Working proficiency in other languages (e.g. Spanish, German, Polish, Japanese, etc.)

Please refer the Job description for details