Technical Operations Coordinator/Analyst

at  Provincial

Provincial are hiring a Technical Operations Coordinator/Analyst to join our client’s Corporate Security Infrastructure Team.
The culture at Provincial is one that fosters great customer focus, a sense of belonging, respect for each other and is open minded and encourages honest dialogue. Our strength as an organisation in our people. We enjoy building relationships and connections as part of a diverse team. We encourage all team members to actively demonstrate a great team ethic and contribute to team success.
You can explore more about our culture, offerings and commitment to living our Core values here

ABOUT THE ROLE:

This position is hybrid (Dublin, Ireland). Monday-Friday: 0900-1700hrs.

RESPONSIBILITIES INCLUDE:

• Resolve technical issues with security systems like access control, video surveillance, alarms, etc. within defined Service Level Agreements (SLAs)
• Perform maintenance, testing and upgrades to security tools and infrastructure
• Monitor systems for failures, alerts or performance degradations and address proactively
• Document all work in ticketing systems and provide reports on support provided
• Escalate unresolved issues to senior technical teams for further troubleshooting
• Maintain documentation for the systems and technology