Technical Order Representative

at  Thermo Fisher Scientific

JOB TITLE: TECHNICAL ORDER REPRESENTATIVE

Reports To: Supervisor, Sales Operations
Group/Division: Customer Channels Group / HealthCare Market Division
Career Band: 4
Job Track: Professional
Location: Pittsburgh, Houston
No. of Direct Reports: 0
Day/Shift: Not Applicable
FLSA Status: Exempt
The Technical Order Representative (TOR) will partner with HMD field, virtual, and LSG sales teams to process complex orders, support key business initiatives, and enable achievement of Fisher Healthcare’s sales targets. They will also aim to improve data integrity in the areas of EDI order processing and quarter end LSG backorder resolution resulting in improved efficiencies and Customer Appreciation Scores. In performing the primary duties, the TOR exercises discretion and independent judgment with respect to activity based issue resolution, prioritizing tasks and working with the various functional teams to resolve errors.
This role will partner with the Business Solutions Managers for Implementation of EDI to enable the sales team to maintain customer loyalty, improve customer satisfaction, improve sales productivity, support key business initiatives, and enable achievement of sales targets.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• Excellent organizational/team work skills.
• Previous experience with mainframe and/or database systems.
• Previous exposure to Electronic Data Interchange (EDI).
• This Role operates within a Matrix environment requiring the post holder to work effectively with multiple stakeholders, to manage both competing requirements and concurrent project activity.
• Strong project, time and stakeholder management competency is essential to maintain priorities and meet established target dates.
• Ability to manage self, including time and surrounding circumstances to deliver both short term and long term goals.
• Strong work-ethic, the ideal candidate will have a commitment to continuous learning and development, and seek opportunities to stretch capabilities.
• Effectively perform your duties while acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.
• Bachelor’s degree in Science or Business or equivalent years of experience required.
• 2+ years of Customer or Sales Support experience.
• Occasional travel as the need arises for training and sales meetings.

• EDI Data Accuracy
• Process daily EDI kick outs for the division while maintaining a record in salesforce.com via cases.
• Work directly with customers to resolve order failures.
• Be knowledgeable of overall EDI system understanding how all transaction types, i.e. 810, 855, 856, 857, etc. work and their effect on the customer and Fisher systems.
• Technical Order Entry
• GSD Quoting, Order Entry and Order Management - Follow standard operating procedures and related work instructions to process or renew custom orders, generate quotes, and other order fulfillment activities.
• Collaborate with Commercial Finance and Product Manager on action items needed to implement the order.
• Build a working relationship with the LSG technical sales personnel, HMD Capital Contracting and HMD Sales Account Managers to create Fisher Healthcare quotes ensuring all product information is accurate.