Technical Product Consultant - German speaker

at  Regnology Group GmbH

WHY WE SHOULD DECIDE ON YOU

• Successfully completed university studies in the field of business administration, computer science or natural sciences.
• Experience in the fields of banking and accounting. Experience in regulatory reporting of credit institutions is a plus.
• Very good (spoken and written) level of German and English
• Affinity to IT and to technologies such as XML, SQL or XBRL.
• Client- and service oriented, friendly and communicative
• Works well under pressure and extremely tight deadlines
• Experience with Customer issue tracking applications
• Experience in working in an ITIL process conform environment it’s a plus

As a Product Consultant, you will be part of the agile development cycle in the Regnology area during the introduction/extension of our Abacus software product Abacus GMP with the main focus on client facing support activities. This entails:

• Answering/solving, routing and following up client requests via telephone, mail or ticket system
• Collecting all required data for a ticket to verify and analyze errors
• Understanding the applications, modules and components in order to find the quickest way to solve issues
• Identifying critical tickets and escalating these to the responsible teams
• Define, create and report ticket statistics according to SLAs
• Maintaining the FAQ page
• Close collaboration with national and international colleagues at all levels and skills within the organization, e.g. Software Engineers, Architects, etc.