Technical Product Manager

at  Westpac Group

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

• Supporting product related enquiries and implementing technical product process enhancements.
• Know your customers in your target industry/segment better than anyone else in the marketplace.
• Ensure timely delivery of products and services.
• Effectively handle, escalate and follow-up technical product queries, issues, and complaints, using judgement to resolve customer concerns on the spot.
• Support the commercialisation of products by ensuring that technical merits of the solutions are understood by key stakeholders.
• Providing Technical input into developing Customer product strategies enabling Merchant Growth targets.
• Be the expert in understanding emerging trends and competitor’s product delivery advantages to support your role in delivering competitive advantage to Westpac.
• Defining the optimal process change and then lead the implementation as required to maintain regulatory compliance.
• Responsible for ensuring any compliance to contract arrangements which are an integral part of the product delivery construct (eg payment product schemes, WIB support), including leading and implementing change where required to maintain compliance