Technical Program Manager

at  Supermetrics

READY TO JOIN THE NUMBER ONE MARKETING DATA INTEGRATION COMPANY AND TAKE CHARGE OF A PORTFOLIO OF 150+ INTEGRATIONS TRUSTED BY 17,000+ GLOBAL CUSTOMERS?

Supermetrics is looking for a Technical Program Manager to join our Connectors Team in Helsinki. You can also work fully remotely from the UK.

IN THIS ROLE YOU WILL…

As a Technical Program Manager in our Connectors Team, you’ll spearhead the development and maintenance of connectors, ensuring they perform efficiently and align with evolving customer needs. You will collaborate closely with internal customer-facing teams, directly engage with customers, and liaise with major marketing platforms to deliver exceptional experiences.

YOUR DAY-TO-DAY WORK AND RESPONSIBILITIES INCLUDE:

• Develop and maintain a comprehensive roadmap for connectors, prioritizing initiatives to meet customer demands and adapt to changes in underlying APIs.
• Engage with internal teams and customers to triage complex issues, gathering insights to inform product enhancements and improvements.
• Monitor changes in data source platforms and APIs, translating customer needs into actionable requirements for the development team.
• Collaborate with developers to plan and implement intricate changes, working alongside the product marketing team to ensure seamless rollout.
• Track key performance indicators (KPIs) for your portfolio of connectors, identifying trends and outliers to address issues promptly and guide development priorities.
• Cultivate strong relationships with major marketing platforms (e.g., Google, LinkedIn, HubSpot) to enhance the customer experience and drive joint success.