Technical Project Manager

at  Zoom Video Communications Inc

WHAT YOU CAN EXPECT

As a Technical Project Manager, you will lead and oversee the planning, execution, and delivery of technical projects. You will ensure that projects are completed on time, within budget, and meet quality standards. Your role is crucial in coordinating resources, managing stakeholders, and mitigating risks to achieve project success.

WAYS OF WORKING

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

ABOUT US

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

ABOUT THE TEAM IN THIS ROLE

you will be responsible for the overall delivery of new features for Zoom Contact Center. This includes project managing the release plans, diving into the feature technical discussions and coordinating with product managers, engineers, designers and operations.

RESPONSIBILITIES

• Being able to to support, coordinate, and execute strategic project work across the Zoom Contact Center Team
• Demonstrating experience with agile tooling such as JIRA for task delegation and assignment and tracking completion of items
• Being able to Investigate ways to improve existing processes and fix pain points through automation, streamlining, and program delivery
• Being able to support on the creation of quarterly business reviews that can accurately capture performance by using SLAs and KPIs
• Being able to manage and escalate project risks and issues as appropriate, and establish success metrics for projects and ensure performance is tracked and measured
• Leading and managing large scale, company-wide projects through planning, development, launch, stabilization, debrief facilitation and close
• Assisting in managing multiple concurrent projects with multiple work streams that require inputs from cross-functional stakeholders both internally and externally