Technical Sales and Service Representative

at  McCoy Corp

WHAT WE NEED:

Are you someone who is self-driven, enthusiastic, motivated to work in a fast-paced work environment, and looking for an opportunity to contribute to the growing success of an organization? If this sounds like you, then McCoy Global is looking for someone like you to be a part of the team!
The Technical Sales / Operational Support, role will provide technical sales for the Eastern Hemisphere to ensure sales growth of new and current McCoy Global products and improve customer and product support activities while at the same time supporting the general daily operations of forecasting, reporting, chasing bad debt and monitoring market trends. This will be accomplished through establishing and maintaining effective relationships with, Customers, Operations, Product Line Managers, and Sales.

• Product Sales.
• Customer Visits.
• Provide technical support for your customers, 24/7.
• Provide operations and maintenance training on McCoy Global Products.
• Conduct product field trials when and where required.
• Make recommendations for McCoy & Customer training needs across the product lines.
• Continually aid in the enhancement and updating of training, communications, and related educational tools for internal and external reference.
• Develop and maintain relationships with key customers.
• Identify sales and growth opportunities and assist in the development and execution of plans to ensure that customer opportunities/requirements are achieved and capitalized on
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop new accounts by identifying potential new customers for Sales, Rental or Service.
• Assist with customer requests or issues as needed and address customer concerns to ensure satisfaction.
• Respond to customer requests within target timeframe with solutions by working with internal departments.
• Provide activity reports to the General Manager.
• Understand and communicate customers’ strategies, competitors’ strategies, market drivers and outlook. and any trends in technology that could impact McCoy Global market position.
• Aid in the development and implementation of strategic and tactical plans to address market. opportunities and penetration of new customer segments.
• Attain and disseminate information regarding competitor intelligence.
• Capture and communicate industry and customer new product development opportunities and requests to ensure new products are fit for purpose.
• Provide input as needed to prepare business cases and statement of requirements for new product/system opportunities.
• Forecast booking numbers monthly.