Technical Sales Support

at  WatsonMarlow Fluid Technology Solutions

BENEFITS: ENHANCED CARER/PATERNITY LEAVE, ADDITIONAL HOLIDAY, EAP AND MORE

Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/
Are you a driven, commercially minded professional? We’re currently seeking a Technical Sales Support to join us. our Technical Sales Support role will be responsibile for managing and assisting Customers, Sales Engineers and Internal Sales staff with technical enquiries and quotations through the use of a CRM system, operating as the “behind-the-scenes” expert on our products and processes to improve our turn-around time.
We offer a full induction with training and ongoing support for all our systems and products. Along with this you’ll gain access to SSE academy where you can upskill and develop at your own pace.
At Watson Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.
Watson Marlow Fluid Technology Solutions is an SSE PLC Group company (https://www.spiraxgroup.com/). SSE (London Stock Exchange - FTSE 50) is a manufacturer of engineered solutions, employing 8500 people across 130+ operating units globally. We offer a range of fluid handling solutions across the biotech and industrial markets.

THIS ROLE WILL FOCUS ON:

• You will be part of the frontline team that triages the communications on various platforms from Customers to the appropriate department.
• You will prepare quotations from direct customer enquiries or relayed assistance requests from sales engineers.
• You will be supporting customers and Sales Engineers with appropriate product related technical documentation from our extensive library.
• You will be assisting the Project Engineer in the preparation of Tender and Project documentation and related activities.
• You will be maintaining and strengthening current relationships with key customers and identifying new project opportunities.
• You will be responsible for supplying first tier technical support to customers and Sales Engineers during all phases of product presentation, being pump calculations, product quality/adherence, commissioning or breakdowns.
• You will be assigned other business and operations tasks as directed (Internal Projects on as and when basis)

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED:

• You will need significant experience within the fluid processing industry or engineered products industry.
• You must ideally have a Mechanical or Technically related Degree or Diploma.
• You will need experience in Tender / quote, bid preparation and submission knowledge
• You will need to have excellent presentation and negotiation skills and be customer centric.
• You will require the ability to work unsupervised and remotely on occasions.
• You should display strong work ethics and an understanding of corporate requirements.
• You should be willing to take part in corporate community engagements.
• You must be proficient with Microsoft Office 365 suite.
• You will need to be familiar with the processes and application of a CRM system.
• You will need to have experience with at least a single ERP system.
  Closing date: 19-July 2024
  As a growing and ambitious organisation with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.