Technical Service Administration Specialist (m/w/d)

at  Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Technical Service Administration Specialist (m/w/d) you will be responsible for efficiently managing administrative processes with a customer-centric approach supporting our Technical Services (TS) team in Freiburg. Your primary focus will be to provide top-notch support to meet customer needs in line with established operational procedures, ultimately contributing to the achievement of financial, quality, and customer satisfaction targets.

In this role, a typical day will include:

• Handle various service requests, including customer inquiries and internal service needs
• Review and invoice service orders, with a specific focus on billable orders
• Manage customer direct parts requests, covering order processing and invoicing
• Dispatch engineers for customer and internal demands, overseeing case and work-order management
• Handle onboarding of new or reprocessed equipment, including warranty entitlements and PM-plan creation, coordinating installation plans
• Ensure data integrity within the CRM, maintain connections to other systems, and collaborate with the commercial team to support tenders and operational requirements

• Handle various service requests, including customer inquiries and internal service needs
• Review and invoice service orders, with a specific focus on billable orders
• Manage customer direct parts requests, covering order processing and invoicing
• Dispatch engineers for customer and internal demands, overseeing case and work-order management
• Handle onboarding of new or reprocessed equipment, including warranty entitlements and PM-plan creation, coordinating installation plans
• Ensure data integrity within the CRM, maintain connections to other systems, and collaborate with the commercial team to support tenders and operational requirement