Technical Service Engineer

at  Lambert Nemec Group

POSITION OVERVIEW:

Lambert Nemec Group, a leading recruitment firm in Manitoba, has been tasked by a dynamic Winnipeg-based company to recruit a Technical Service Engineer .
Our client is looking for someone who takes initiative, prioritizes customer success, collaborates well within a team, possesses strong technical knowledge of Power Systems, especially in Power System Protection Relays and Recording, enjoys engaging with customers professionally, and aims to develop a thriving career. In essence, the Technical Service Engineer will handle all technical interactions with customers, requiring multitasking and effective time management skills.
This role offers the flexibility of working from a home office based on location, with potential for up to 50% travel.

QUALIFICATIONS:

• Bachelor of Science degree in Electrical Engineering or equivalent practical experience.

EXPERIENCE:

• Proficient understanding of electric power systems, along with their practices and principles.
• Proficient understanding of protective relay application in utility or engineering firm settings, and industry-standard practices.
• Familiarity with EMTP (Electromagnetic Transient Program), load flow analysis, and short circuit studies.
• Dedication to the success of both the company and its customers, driven by a genuine passion for their prosperity.
• Familiarity with systems involved in transmitting, distributing, and generating electric power.
• Experience in utilizing protective relays and fault recorders in power systems, specifically related to transmission lines and substations.
• Previous involvement in project teams and experience in both team participation and leadership roles.

REQUIREMENTS:

• Exceptional proficiency in technical training, verbal communication, and written expression.
• Capacity to collaborate effectively within a team-oriented setting.
• Highly proficient in computer operations and adept in utilizing various business software applications.
• Outstanding ability to organize tasks effectively and demonstrate a proactive approach in getting things done.
• Employment is contingent upon passing a background check and drug screening.
• Understanding of sophisticated communication protocols and the architecture of communication systems.
• Advanced expertise in system protection, integration, and automation applications.

• Ensure customer satisfaction by offering problem-solving assistance to existing and prospective clients and deliver technical support to the sales team.
• Acquire and uphold an advanced level of technical proficiency in electric power system protection and/or automation.
• Support and guide junior engineers and technicians through mentorship and assistance.
• Assist customers in utilizing the company’s products through on-site visits, demonstrations, training sessions, and telephone support.
• Engage with customers to identify the essential features required for product success in the market and communicate this information to the Marketing team.
• Work alongside fellow members of the Technical Services Group to offer support and address customer issues by providing application notes, conference papers, responding to inquiries, conducting webex demonstrations, and other relevant means.
• Provide customer service insights for strategic planning and reviews conducted by the Marketing department. This includes problem resolution, identifying trends in customer service, and proposing system improvements.
• Aid in creating and presenting effective proposals for the company’s products, services, and systems to secure successful outcomes.
• Act as a secondary point of contact for customers, primarily addressing technical inquiries and concerns.
• Engage in training initiatives and support customers with the set-up, activation, and operation of systems incorporating the company’s products, whether on-site or from company premises.
• Take part in technical gatherings within the industry, such as NASPI, IEEE PSRC, and similar events.
• Contribute insights to the creation of manuals, datasheets, ordering guides, and other materials intended for customer use.
• Offer assistance for the marketing, sales, application engineering, and development endeavors of the company.
• Stay up to date with industry trends and advancements by engaging in educational opportunities, reading professional publications, nurturing personal networks, and actively participating in professional organizations.
• Acquire and sustain an advanced level of understanding of the company’s products and solutions related to electric power system protection and automation.
• Finish assigned tasks within the agreed-upon timeframe and budget while maintaining a high standard of quality.
• Take on project management responsibility for designated projects.
• Perform any supervisory tasks that are designated or delegated.
• Fulfill any additional tasks as required or instructed.