Technical Service Manager in SAP Enterprise Cloud Services (ECS)
at SAP
Southbank VIC 3006, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 09 Jul, 2024 | Not Specified | 10 Apr, 2024 | 9 year(s) or above | Presentation Skills,Communication Skills,Project Delivery,Clarity,Management Skills,English,Computer Science,Conflict Resolution,Virtual Machines,High Pressure Environment,Information Management,Cross Cultural Teams | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WE HELP THE WORLD RUN BETTER
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
- Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
- Strong customer service focus and exceptional communication skills
- Proficient in analytical and solution-oriented thinking.
- Excellent written, verbal communication, and presentation skills in English.
- Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
- Skilled in conflict resolution and adept at managing key customer relationships.
- Proficient in articulating technical details to non-technical audiences with clarity and confidence.
- Sound knowledge of Hyperscalers, network, and virtual technologies, including load balancers and virtual machines.
- Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
- Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
WORK EXPERIENCE
- 9+ years of SAP technology (BASIS) experience in the IT industry.
- Minimum 5 years of customer-facing experience, showcasing strong de-escalation, conflict resolution, and executive-level customer relationship management skills.
- Exceptional project management abilities for efficient handling of customer projects and issue resolution.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:9.0Max:14.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Computer science engineering or information management
Proficient
1
Southbank VIC 3006, Australia
