Technical Service Owner (File Services)

at  Adecco Group

About the role
The Technical Service Owner (File Services) is responsible for end-to-end service delivery including all service offerings, in particular the value that the service delivers.

As Technical Service Owner, you will deal with strategy and portfolio management, service roadmap, prioritize initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new capabilities. You will also drive service maturity and service metrics, and set clear expectations relative to common measures of success and operating practices for service owners.What you’ll be doing

• Provide clear definition of the service, the primary use cases and their specific business value
• Participate in process development with partners and Service Provider
• Drive service maturity and service metrics
• Manage total capacity, features and resiliency of your service
• Understand the utilization of your service from both a cost and value standpoint
• Be able to benchmark total and unit costs (migration and operating); service level/features; and risk profile (including security, resilience, scalability and competitive alliances)
• Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment/risk trade-offs Adecco should make
• Create a phased deployment roadmap that plans out your 1-3 year vision for your service
• Be accountable for demonstrating sustainable productivity in the running of your service (cost per use & TCO) as well as delivering committed results relative to your roadmap.
• Maintain service catalogue up to date
• Manage assets (hardware or software, people, processes) of your service.
• Lead interaction with external partners and service providers.
• Ensure that the Service Level Agreements agreed with the providers are respected.
• Report investment roadmap for service, including deliverables over time, expected outcomes and impact to above metrics.
• Demonstrate expertise in working with Microsoft Technology and specially in OneDrive, SharePoint, Azure File Services (licensing; applications; administration).
• Demonstrate a good understanding of security principles and knowledge of mainstream workplace security products.
• Create/Maintain File Services reports and tooling
• Build and maintain service Roadmaps
• Create and keep technical documentation up to date
• Coordination of third parties and local resources
• Manage platform capacity
• Propose platform automation and future-proofing options
• Control and/or lead account migrations and other project activities
• Give visibility to the Global Collaboration manager on risks and opportunities

About you

TECHNICAL SKILLS

• Professional understanding of SharePoint, OneDrive, Azure File Services and related technologies (m365, Teams, PowerShell, Power Platform): Very good knowledge
• Microsoft administration: Very good knowledge
• M365 Security admin: Very Good knowledge
• PowerShell for Office 365 administration: Very Good knowledge
• Azure Cloud: Good knowledge

Soft Skills

• Very good problem-solving skills
• Well organized with the ability to prioritize the most important tasks
• Strong team player
• Autonomous
• Act under strong pressure and to manage efficiently crisis situations
• Evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense

WORK EXPERIENCE

• Minimum of five years’ experience in SharePoint / OneDrive administration
• Significant overall IT work experience is required
• Strong technology knowledge and specially with Microsoft o365 stack and Azure.
• Experience in managing outsourcing contract, KPI’s and SLA’s preferably with suppliers.

EDUCATION

• University degree preferably in a technical subject or any comparable education/experience
• ITIL 3 or 4 certification is a plus
• Microsoft 365/Azure certifications are a plus

• Provide clear definition of the service, the primary use cases and their specific business value
• Participate in process development with partners and Service Provider
• Drive service maturity and service metrics
• Manage total capacity, features and resiliency of your service
• Understand the utilization of your service from both a cost and value standpoint
• Be able to benchmark total and unit costs (migration and operating); service level/features; and risk profile (including security, resilience, scalability and competitive alliances)
• Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment/risk trade-offs Adecco should make
• Create a phased deployment roadmap that plans out your 1-3 year vision for your service
• Be accountable for demonstrating sustainable productivity in the running of your service (cost per use & TCO) as well as delivering committed results relative to your roadmap.
• Maintain service catalogue up to date
• Manage assets (hardware or software, people, processes) of your service.
• Lead interaction with external partners and service providers.
• Ensure that the Service Level Agreements agreed with the providers are respected.
• Report investment roadmap for service, including deliverables over time, expected outcomes and impact to above metrics.
• Demonstrate expertise in working with Microsoft Technology and specially in OneDrive, SharePoint, Azure File Services (licensing; applications; administration).
• Demonstrate a good understanding of security principles and knowledge of mainstream workplace security products.
• Create/Maintain File Services reports and tooling
• Build and maintain service Roadmaps
• Create and keep technical documentation up to date
• Coordination of third parties and local resources
• Manage platform capacity
• Propose platform automation and future-proofing options
• Control and/or lead account migrations and other project activities
• Give visibility to the Global Collaboration manager on risks and opportunitie