Technical Service Representative

at  Ecolab

QUALIFICATIONS:

• Diploma in Engineering or equivalent with 2 years of successful technical service or field sales support experience
• Overnight travel required to support assigned customer accounts
• Must have a valid class 3 Driver’s License and acceptable Motor Vehicle Record
• Must have a strong mechanical aptitude with water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems.
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Prior experience that demonstrates a strong work ethic and ability to multi-task
• Can work in a high pressure and physically demanding environment
• Willing to travel across the island to assist in the maintenance and recovery of faulty equipment.
• Willing to be on standby at least one weekend in a month to assist in the maintenance and recovery of any faulty equipment.

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Execute, maintenance and servicing chemical pumps, delivery of chemicals to customers
• Execute Chemistry tests, log and report data, and maintain product inventories at assigned customer accounts.
• Install, calibrate and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.
• Possible travel within assigned sales territory <25%>