Technical Services Engineer, Infrastructure

at  MongoDB

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.
We are looking to speak to candidates who are based in Melbourne office for our hybrid working model.

THE IDEAL CANDIDATE SHOULD HAVE A MIX OF EXPERIENCE IN MOST OF THE FOLLOWING AREAS:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Desire and ability to rapidly learn a wide variety of new technical skills
  You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.
  You do not need to have prior experience with MongoDB. We can teach you that!

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it’s our job to help these people.
You’ll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - working with our product management and development teams on their behalf. You’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Technical Services Engineers will increase the efficiency of our customers, other team members and departments throughout MongoDB.
In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.