Technical Services Manager

at  KRIS INFOTECH PTE LTD

JOB DESCRIPTION:

• Align organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures.
• Responsible for application design and development from inception through production of Actimize portfolio of products both hands-on and as an SME.
• Actively engage in hands-on technical tasks, leveraging your expertise to contribute to project success.
• Lead and manage geographically distributed teams of technical professionals, providing guidance, mentorship, and support.
• Constantly look for ways to improve technical skills within the team.
• Engage and/or facilitate periodic training for the technical team.
• Conduct code reviews to ensure code quality, maintainability, and security.
• Oversee the planning, execution, and delivery of projects within established timelines and budgets aligned with Actimize delivery methodology.
• Collaborate with cross-functional teams to ensure project goals align with overall business objectives.
• Stay current with industry trends and emerging technologies, applying relevant advancements to enhance technical solutions.
• Serve as a primary technical point of contact for clients, understanding their technical requirements and client concerns and proactively identify opportunities for service improvement.
• Allocate resources effectively, balancing workloads and skillsets within the team.
• Collaborate with HR to recruit, onboard, and train new team members.
• Implement and enforce quality standards for technical deliverables, ensuring adherence to best practices.
• Strive to build efficiencies, repeatable processes, and best practices on implementations.
• Collaborate with product management on defining new product features.
• Support sales and pre-sales on new opportunities and leads.
• Provide consultation to prospects and clients on best practices on the technologies to adopt.
• Work with presales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responses.

REQUIREMENTS:

• Someone who has team leading experience.
• Someone who is technically strong.
• Coming from the vendor background and is familiar with the banking industry.
• Previous experience in leading a technical team.
• Demonstrated ability to inspire and motivate a team toward achieving common goals.
• Financial Services experience is a must, preferably in the Financial Crime and Compliance domain.
• Strong experience in designing and delivering Enterprise solutions to Tier 1 organizations with end-to-end experience and expertise.
• Experience in client-facing roles, with the ability to understand client needs, build strong relationships, and address concerns effectively in a Consulting or Professional Services capacity.
• Demonstrated ability to adapt to evolving technologies and industry trends, ensuring that the team stays current and leverages the latest advancements.
• Customer facing experience, preferably in Domestic travel required (up to 15%)
• BA degree in Computer Science or related field or relevant experience (advanced degree a plus)

Please refer the Job description for details