Technical Services Officer (IT Support Technician)

at  Regional Australia Bank

ABOUT YOU

We’re seeking an experienced individual at L3 Technical Support, with highly developed technical and interpersonal skills, eventually able to mentor and train L1 and L2 junior colleagues.

To be successful in this role, you will have the following:

• A minimum of 3+years’ experience in a Corporate IT Helpdesk environment
• Epitomize the Ultimate Team Member - Humble, Eager, Sharp
• Strong Critical Thinking, Diagnostic and Logical Troubleshooting skills, ability to resolve complex issues through tried and trusted support activities.
• Friendly & considerate personality with excellent communication skills both within the Technical Services team, and across the business where we have a wide variety of backgrounds and skill levels (ability to make ‘technical speak’ accessible to non-technical staff, e.g. Ability to know your audience)
• Be comfortable in a team environment & volunteer to share knowledge with the team
• Ability to learn rapidly in our ever changing business and high-pressure environment
• Ideally be experienced in mentoring and training others

Essential Technical Skills required for this position:

• Advanced knowledge and experience within the Microsoft & M365 environment (Active Directory, MS Admin Centre, Teams, Project, Power Suite etc)
• Extensive experience with Windows Desktop Operating Systems & Windows Server technologies
• Experience with SharePoint Online
• Solid understanding and experience with LAN/WAN (Switches, Routing, VLANs, SD-WAN & WIFI)
• Experience with Remote Monitoring and Management tools
• Knowledge and experience with Microsoft InTune or other MDM solutions is desirable
• Knowledge skills and capabilities needed for Automation are desirable
• Formal Industry qualifications and exposure to the financial industry desirable
• Strong Troubleshooting skills

ABOUT US

Regional Australia Bank is a customer owned Bank committed to supporting Regional Australia. With 36 branches currently across regional NSW, including the New England North West, Central West, Mid North Coast and Greater Newcastle regions, Regional Australia bank keeps its offices and call centres local. With head offices in Armidale and Port Macquarie, and multiple regional call centres reaching Coffs Harbour, Tamworth, Newcastle, and Dubbo, as well as our branch network, we’ve proudly created more than 250 jobs for people from regional NSW.
You must be either Australian citizen or a holder of an Australian Permanent Residency Visa to apply for this position.

THE ROLE

Reporting to the Technical Team Lead, the Technical Services Officer plays a pivotal role in providing technical service support across our regional network.
Responsibilities include the installation and configuration of hardware and software, providing detailed remote IT support to staff across our regional office locations, analysis and rectification of faults, logs, and issues, finding fixes, workarounds, and root cause analysis by troubleshooting while providing exemplary customer service.
Must be technically capable in a corporate environment and a self-starter with strong organisational and customer service skills. Travel throughout our regional network may be required from time to time, as you will join our On-Call roster once you’re up to speed.
Keeping up-to-date documentation on infrastructure, applications, processes and assets will also be a crucial aspect of your role.

To be successful in this role, you will have the following:

• A minimum of 3+years’ experience in a Corporate IT Helpdesk environment
• Epitomize the Ultimate Team Member - Humble, Eager, Sharp
• Strong Critical Thinking, Diagnostic and Logical Troubleshooting skills, ability to resolve complex issues through tried and trusted support activities.
• Friendly & considerate personality with excellent communication skills both within the Technical Services team, and across the business where we have a wide variety of backgrounds and skill levels (ability to make ‘technical speak’ accessible to non-technical staff, e.g. Ability to know your audience)
• Be comfortable in a team environment & volunteer to share knowledge with the team
• Ability to learn rapidly in our ever changing business and high-pressure environment
• Ideally be experienced in mentoring and training other