Technical Solutions Architect III - AIOps

at  World Wide Technology Holding LLC

QUALIFICATIONS:

• Bachelors or equivalent level degree in Computer Science, Computer Engineering, or relevant experience
• Deep subject matter expertise within multiple technology domains (e.g., Observability, Data & Streaming Pipelines, Scripting/Coding, Networking, Systems Admin, Hybrid Cloud Management)
• 10+ years progressive experience as a Technical Consultant, Technical Specialist, System Engineer, Data Analyst, or comparable position performing the duties outlined above
• Passion for identifying and cultivating new business opportunities
• Exceptional communication skills (written, verbal, and presentation), especially in presenting to an executive audience
• Experience developing original content (PowerPoint and blog articles)
• Solid understanding of business processes related to data analytics, artificial intelligence, and how technology can enhance and improve those processes
• Ability to work independently and in a team environment to produce outstanding results
• Superior organizational, conflict resolution and time management skills
• Strong business and sales acumen
• Self-Motivated to maintain up-to-date knowledge of new technologies

SPECIFIC TECHNOLOGY SKILLS:

• In depth knowledge of modern observability platforms including, APM, Log Management, Infrastructure & Network, Digital Employee & Customer Experience, User Journeys, Service Mapping, Dashboarding, and open-source technologies like:
• OpenTelemetry (OTEL Collectors), Kafka, NiFi
• Comprehensive understanding of Event Correlation Platforms, value, and use-cases
• Experience building Reference Architectures using tools such as LucidCharts
• Working knowledge of several leading industry monitoring solutions:
• Cisco FSO (AppDynamics, ThousandEyes, Intersight)
• Dynatrac
• Datadog
• ServiceNow ITSM, CMBD, ITOM
• BigPanda
• ScienceLogic
• Riverbed Alluvio
• Splunk
• Elastic Stack
• Cribl
• Grafana Labs
• Accedian
• ExtraHop
• LogicMonitor
• ai
• Selenium

WORKING CONDITIONS:

• Remote work with extended periods of video conferencing
• 10-20% travel during normal business times
• Technical hands on with lab building in the WWT Advanced Technology Center
• Superior organizational, time management, and negotiation skills

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at www.wwt.com for more information.
Diversity, Equity, and Inclusion is more than a commitment at WWT - it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!
Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled

Requirements:

• WHY WWT?At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work fo All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE “100 Best Places to Work For®” list 13 years in a row!Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Technical Solutions Architect to join our AIOps family.WHY SHOULD YOU JOIN THE AIOPS TEAM?With the AIOPS team, you’ll be part of an industry leading group of engineers, architects, business and market leaders, and innovators that is leading the world in AIOps, full stack observability, and advanced interoperability.WHAT WILL YOU BE DOING?In your role as an AIOps Technical Solutions Architect, you will serve as the key conduit between our business development and engineering and architecture teams. You will work with our customers and our account teams to help identify, define, and scope the advanced solutions that enable our biggest and most advanced customers to realize the full potential of AIOps.RESPONSIBILITIES:
• Work with adjacent technology teams and leaders to build and grow a business practice around high-performance storage solutions including infrastructure automation supporting WWT data science initiatives.
• Regularly consult with customer IT groups around development, provisioning, operations, delivery, and retirement of solutions in order to maintain an intimate knowledge of customer needs and challenges
• Provides technical / architectural and business value consulting to account teams needing assistance in “must win” situations. Identifies and leads competitive win strategies
• Creates, leads, and participates in special interest group forums (Virtual Teams, etc.) and customer and industry vertical forums, including industry trade organizations
• Technical mastery across a single domain and the ability to deliver its value prop to any level
• Technical ownership of Platform Labs and content
• Deliver AIOps Demos in our ATC Lab
• Ability to break down a technical topic and connect it to business outcomes
• Ability to lead consultative AIOps Workshops for key customer stakeholders
• Perceived as a thought leader and trusted to mentor others
• Mastery of technical solutions and associated business message
• Embrace and Strengthen WWT’s culture through our Core Values:
• Trust
• Humility
• Embrace Change
• Passion
• Attitude
• Team Player
• Honesty

Please refer the Job description for details