Technical Specialist

at  EML Group

Technical Specialist
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

• Providing technical support to claims teams about liability decision making in line with Victorian workers compensation law and WorkSafe Victoria guidelines and assisting the eligibility team with achievement of their performance measures.
• Triaging claims including early identification of claims for pended liability or early acceptance.
• Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed.
• Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved.
• Building and maintaining strong collaborative relationships with internal and external stakeholders; and
• Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.