Technical Specialist Marine Claims

at  Insurance Australia Group

Have meaningful impact as a Technical Specialist Marine Claims.
Join the largest general insurance group in Aotearoa New Zealand and Australia.

MŌ MĀTOU| ABOUT US

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

• Boost your financial future with 4% KiwiSaver employer contribution and life insurance as standard
• Up to 50% off personal insurance, including home and motor insurance
• Annual $500 wellbeing fund
• Flexibility through our MyFlex program - supporting you to live life to the full
• Grow your skills and career development with the IAG Academy program

We’re ready for you. Apply today.
Learn more about who IAG is here.

MŌ TE TŪRANGA | ABOUT THE ROLE

Join our team to take on the pivotal role of Technical Specialist Marine Claims, where your expertise will drive unparalleled customer experiences across our intermediated brands. As the technical specialist, you will orchestrate the management of marine claims, including cargo, hull, and marine liability, exceeding team member delegations with finesse. Your responsibilities encompass setting strategic direction for high complexity or large loss claims, providing invaluable advice to claims specialists, and ensuring adherence to policy interpretation and settlement practices. Beyond technical prowess, you’ll be pivotal in maintaining quality assurance in policy responses, cultivating relationships with stakeholders, and engaging external suppliers both domestically and internationally. If you’re ready to make a significant impact in the marine insurance landscape, we invite you to bring your unique value to our dynamic team.
This is a permanent full-time opportunity with hybrid working conditions and is open to any IAG office locations in New Zealand, with a preference for Auckland.

In order to be successful in this role, you’ll ideally meet the below criteria:

• Prior experience in marine claims.
• Excellent knowledge of: Government Acts relating to Marine and Insurance, Institute Clauses, Incoterms, Maritime Rules and Regulations and the ability to calculate complex claim adjustments
• Ability to manage challenging conversations and negotiate effectively.
• Legal / claims background in an insurance environment.
• Experience with local and international recovery work against parties liable.
• The ability to appoint appropriate stakeholders, and understand the information required from the outset to ensure an efficient claims service and preservation of recovery rights.
• A drive to educate our partners and peers on the complexities of Marine Insurance