Technical Specialist - Workforce Dimensions

at  Australia Post

HELP US DELIVER LIKE NEVER BEFORE

We’re looking for a Workforce Dimensions Technical Specialist to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian’s love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.
We’re empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It’s an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.

• Oversee the management of production tickets and incidents, ensuring timely and effective resolution of issues.
• Collaborate with business users to understand requirements and translate them into functional enhancements for the Workforce Dimensions solution.
• Collaborate with the broader technology teams to ensure proper integration of the pay Time and Attendance solution with other systems.
• Design, develop, and implement system enhancements, working closely with the business team to ensure alignment with business objectives.
• Act as the primary point of contact for escalating technical issues to the vendor, facilitating communication and resolution.
• Monitor system performance, identify trends in incidents, and propose proactive solutions to improve system reliability and user satisfaction.
• Monitor support ques and ensure tickets are regularly updated.
• Maintain up-to-date knowledge of Workforce Dimensions features and capabilities to leverage the solution effectively.
• Document all technical procedures and user guides for future reference and knowledge sharing