Technical Success Manager

at  Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHO YOU ARE

• You have a strong technical background with experience in roles requiring the use of technical skills and knowledge. You’re familiar with SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics and/or Basic Programming (Javascript, Python, HTML etc.).
• You possess strong communication skills, with the ability to explain complex technical concepts to a non-technical audience, as well as engage highly technical audiences with credibility. Your written and verbal skills are exemplary, and your follow-up skills are unparalleled.
• You’re known for being a team player. You’re willing to assist your peers and cross-functional partners and actively contribute to internal projects.
• You have a high level of intellectual curiosity about new technologies and are comfortable adapting in a fast-paced technology environment.
• You’re excited about being a key player in shaping the future of our customer’s technical experience. You’re ambitious, driven, and looking for a role where you can make a strong impact..

As a Technical Success Manager, you will be a product expert at Braze, helping customers adopt more of the platform by enabling technical use cases and completing integrations. With your deep technical expertise and problem-solving acumen, you’ll provide both strategic and technical guidance to our customers, helping them to leverage Braze’s technology to achieve their business goals.

Your responsibilities will include:

• Technical Solution Development and Implementation: You’ll work directly with our customers to understand their business and technical requirements. You’ll help design and implement tailored technical solutions that best fit the customer’s needs.
• Technical Consulting: As a Technical Success Manager, you’ll serve as a critical technical advisor and advocate for our customers, providing support for technical strategy and enablement questions coming through the Solutions Request queue.
• Technical Knowledge Management: You’ll identify gaps in technical knowledge amongst the Success department and across the customer base and partner with Customer Education and Learning & Development to close these gaps.
• Product Feedback: With your comprehensive understanding of the product and client use cases, you’ll be a valuable resource for product feedback.

Please note this job description does not cover every duty you may need to undertake, you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.