Technical Support Analyst

at  AscellaHealth

What we are looking for
AscellaHealth is a Specialty Pharmacy Benefit Manager that was recently recognized as #6 of Philadelphia’s fastest-growing companies in 2020 by the Philadelphia Business Journal. We are seeking a motivated professional to join our IT team; someone excited by a fast-paced environment with a start-up culture and the benefit of working in a hybrid environment. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements. Join a team of driven individuals who have a passion for continuous improvement as we continue to find new ways to provide cost savings to our clients in a landscape of ever-increasing healthcare costs.
This position will be a hybrid role based in our Berwyn, PA office with 3 days in-office and 2 days remote.

What you will be doing

• Install and configure hardware, software, or updates.
• Troubleshoot and resolve user issues with software or hardware.
• Walk users through resolution steps.
• Maintain concise procedures to support the organization.
• Maintain streamlined change logs for audit purposes.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Assist with testing, evaluating, and making decisions about new technology for the business.
• Participate in meetings and provide insight into requirements.
• Remain up to date on emerging trends and technology offerings.
• Performs other related duties as assigned or as necessary; remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

Necessary Skills, Education & Abilities

• High School degree, or equivalent required.
• 3 or more years of experience in technical support.
• Certifications are preferred, but not required.
• Working knowledge and expertise with a variety of operating systems, software, and hardware.
• Ability to thrive in a fast-paced environment with constantly changing priorities.
• Excellent analytical skills and the ability to provide solutions to complex problems.
• Ability to be highly transparent, ethical, and driven. Relentless attention to detail, and the ability to be a creative self-starter and team player.
• Excellent written and verbal communication skills and interpersonal skills.
• Ability to communicate with all levels within an organization and with clients, customers, and vendors.
• Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook

Our Story
We are a global Specialty Pharmaceutical and Healthcare Services organization headquartered in Berwyn, PA with locations throughout the United States, providing a full spectrum of cutting-edge programs and services to benefit all industry stakeholders- Payers, Life Sciences, Providers, and Patients.
Our patient-centric, clinical, financial, and technology-based offerings streamline access to specialty medications, increase clinical outcomes, and enhance the overall therapy journey for patients with chronic or complex conditions requiring specialty pharmaceuticals, cell, and gene therapies.
We are at the forefront of the Specialty Pharmacy industry serving key stakeholders with innovative Specialty Pharmacy solutions for unmet needs in the marketplace:

Our Culture

• The AscellaHealth Family of Companies culture is one of diversity and inclusion with a patient-centric approach in all we do
• Our highly innovative and collaborative environment ensures we deliver best-in-class specialty pharmacy solutions addressing the unmet needs in the market

AscellaHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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• Install and configure hardware, software, or updates.
• Troubleshoot and resolve user issues with software or hardware.
• Walk users through resolution steps.
• Maintain concise procedures to support the organization.
• Maintain streamlined change logs for audit purposes.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Assist with testing, evaluating, and making decisions about new technology for the business.
• Participate in meetings and provide insight into requirements.
• Remain up to date on emerging trends and technology offerings.
• Performs other related duties as assigned or as necessary; remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs