Technical Support Analyst, ATM Switch

at  ABU DHABI ISLAMIC BANK

PREVIOUS EXPERIENCE:

• 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role
  Job ID 300002140787642

ROLE PURPOSE:

• Responsible to provide Maintenance and Support Activities for ATM Switch and Self-Service Terminals and related applications in all environments DEV, SIT, DTS, UAT, PROD/DR.Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and
• Incident Management and Escalation process.
• Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas’ related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE, TECHNICAL COMPETENCIES REQUIRED FOR THIS ROLE:

• Domain knowledge of the respective business domain that is (ATM/CCDM and related applications)
• Technical/Functional understanding of assigned application portfolio
• Communication Skills (both up and down steam)