Technical Support Analyst

at  Excolo Partners

IT & Telecomms
Help Desk / Support
Sydney
Contract

18/3/2024

• 5 week contract
• Sydney, CBD Offices
• L1-2 Technical Support

Our client is a globally recognised professional services business and going through some significant growth! We’re looking for a Technical Support Analyst to join their team and provide technical services to their Australian employees!
This is an initial 5-week contract with an opportunity to work on BAU and project support work! Working across a variety of Inhouse technologies and MS 365 suite.
You must be available within 1 week to be considered for this role!

• Provide local and remote technical services to employees worldwide through support portals, email, chat, and videoconferencing.
• Handle end-to-end Incident, Service Request, and Problem management, including qualified escalation to specialized teams when necessary.
• Execute local and regional projects as part of global programs, such as deploying new client hardware and software technologies, managing asset logistics and demand, and handling office relocations.
• Create and maintain process and workflow documentation related to Service Desk operations for both internal and customer use cases.
• Provide regional and global client support, primarily focusing on the support and maintenance of client hardware including various devices.
• Mentor and provide decision support for less experienced IT Support Engineers.

What you will need to be successful:

• Excellent interpersonal and communication skills with a strong customer-service orientation.
• Strong technical aptitude and ability to learn new skills and research solutions independently.
• Reliable, punctual, and able to work with minimal supervision.
• Ability to support technical change management processes, liaising with internal teams and stakeholders.
• Ability to work within standard operating procedures and contribute to their development.
• Ability to address exceptional issues proactively and match business requirements to technical solutions.
• Detailed knowledge of various operating systems and hardware devices.
• Experience with industry-standard Service Desk management solutions.
• Experience in an environment with centralized network and infrastructure services.
• Experience as a contributor to large corporate projects.

If you’re interested in hearing more about this role, apply now