Technical Support Analyst
at Smile Innovations Group
Vancouver, BC, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 03 Jun, 2024 | Not Specified | 04 Mar, 2024 | 3 year(s) or above | Customer Service,Communication Skills,Teams,English,Operating Systems,Ios,Shares,Active Directory,User Management,Sharepoint | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
DESCRIPTION:
The Technical Support Analyst will be the first point of contact to support current company employees’ technical needs by providing technical assistance/guidance. This role is dynamic including, but is not limited to supporting, developing, and managing the technical infrastructure across the company. The candidates be able to diagnose, resolve, and document level 1-2 incidents.
REQUIRED SKILLS:
- Demonstrate rigor, structure, and autonomy.
- Strong communicator with the ability to work with various employees and stakeholders.
- Excellent oral and written communication skills.
- Proven sense of customer service.
- Able to manage multiple priorities simultaneously.
- Excellent troubleshooting and problem-solving skills.
- Motivated to take on challenges and provide suggestions to develop the company.
- Ability to work alone or in a team.
- Has a strong sense of responsibility and commitment.
EXPERIENCE REQUIRED.
- Have at least 3 years+ of relevant experience as an IT technician or in a similar position.
- Network certified
- Bilingual (English and French preferred)
- Microsoft Certified Administrator
- Good knowledge of corporate networks (LAN / WAN / VLAN).
- Familiarity with TCP / IP and other network protocols.
- Windows 10/11 Pro, Windows Server 2016/2019/2022 operating systems.
- Good knowledge of Active Directory concerning structure, user management, and security groups.
- Good knowledge of the functioning of permissions and shares of network files/folders.
- Experience installing and troubleshooting, corporate messaging and collaboration software (Microsoft 365, Office Suite, SharePoint, Teams).
- Comfortable with managing and utilizing a request (ticket) system.
- Experience with IOS is an asset.
Responsibilities:
- Answer and resolve technical requests from all business divisions in English (French is an asset).
- Providing technical support to employees for a wide range of needs including but not limited to software applications, hardware, and technical support.
- Traveling to various sites across the country to support infrastructure integration and site support.
- Monitor, resolve, and document assigned service calls.
- Ensure the installation and configuration of workstations, VoIP systems, and mobile devices as well as any other equipment under the responsibility of IT.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Vancouver, BC, Canada