Technical Support Associate - 1st Shift

at  Signature Solar LLC

The Technical Support Associate will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers’ equipment issues, and effectively addressing their inquiries. They will work in a fast-paced environment, examining, questioning, and resolving complex technical issues with precision and expertise.
We seek highly energetic individuals who want to grow a career in this exciting industry. We offer competitive wages and partner with industry leaders such as Heatspring and the North American Board of Certified Energy Practitioners (NABCEP) to offer company-funded education opportunities and paths.
We pay for and support educational opportunities and offer additional compensation once certified, valued up to an additional $22,000 per year.
Hourly starting rate is negotiable based on qualifications and experience, with candidates who possess current and relevant experience in a technical support role.
The first shift hours would be Monday - Friday, 7:30 a.m. to 4:30 p.m. CST, with a rotating Saturday, 9 a.m. to 2 p.m. CST.

QUALIFICATIONS:

• Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.
• Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.
• 2+ years of customer service is a plus.

PHYSICAL REQUIREMENTS:

• This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

Please refer the Job description for details