Technical Support Associate II - Small Electronics

at  Resideo

The Technical Support Associate II - Small Electronics will develop a broad understanding of customer needs and provide reliable technical assistance to internal and external customers. You will drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will support the knowledge-sharing mindset, methodology, and tools. You will ensure proper documenting and recording of all activity and communication. Come be part of a team that solves complex technical problems for the customer! You will build business acumen while learning to address customers’ technical needs and applying the highest standards of customer support.

• Facilitate issue identification and analysis through active listening and inquiry.
• Investigate and resolve technical issues.
• Track requests resolution.
• Build relationships with customers.
• Test products & software.Develop and share knowledge within the team and with the customer base.