Technical Support -CSF

at  ParamInfo

Experience: 5-7
Posted: 15 Mar,2024
Location: United Arab Emirates
Job Title: Technical Support -CSF
Location – Abu Dhabi

• Prepare Technical Specification, Functional Specifications for assigned projects by himself or in conjunction with Vendors, Business Analyst or Business users for implementation.
• Participates in the Business Workshops or Business Meetings with respective Team Leaders for detailed analysis and design of the expected systems with vendors or internally.
• Responsible for Task Planning (WBS), Time Estimation and Resource estimation.
• Responsible for the development/support of related software modules, components, integration modules, bespoke development for the projects as required.
• Recommends multiple technical option / solution with appropriate information for the team leaders to choose a particular option.
• Make technical recommendations on Solution and systems to improve processes.
• Responsible for the technical design of the applications assigned.
• Provide First and Second Line Support to all the assigned applications
• Follow-up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a timely fashion.
• Track, resolve and report incidents and known errors through the approved processes.
• Follow the mandatory and obligatory standards set by the management in delivering the services.
• Completion of the assigned tasks to satisfy the Users’ needs and within the agreed upon time parameters
• Execute the adhoc instructions or provide flexibility within ethical and professional standards from line manager to achieve any exceptional business objectives, Internal IT Objectives related and including international expansion
• Assist in Test Cases Preparation, Test Cases Execution, System and Integration and User Acceptance Testing
• Uncover, elevates, quantifies, and confirms the critical business issue related to business applications
  Application Experience – MUST – CSFi – (SWITCHWARE)
  Required Skills