Technical Support Engineer - Car Service Business

at  Volvo Cars

WANT TO JOIN US ON OUR EXCITING JOURNEY?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.

ABOUT US

Car Service Business is a unit within Volvo Cars. Part of our responsibility is to create a user-friendly owner experience around current and future cars in Volvo’s portfolio.
At Global Technical Support within Car Service Business, you are part of a global team with the purpose to safeguard that our consumers continuously have the freedom to move, by providing preventative & precise support for our mobility solutions.
We are now seeking a Global Technical Support Engineer to join us!

YOU AND YOUR SKILLS

We believe you have university degree in a technical field of engineering and some years of work experience within software areas such Electric Vehicle, Hybrid, Autonomous Drive & Connectivity.
As you will communicate with stakeholders globally, it is very important to have solid spoken and written English skills, as well as strong presentation skills.
After-market experience is meritorious.
You are a true team player who collaborates across teams, levels, and locations, as interacting and balancing internal stakeholders is a part of every workday.
We believe you are curious, good at networking and making contacts, which is necessary in this position to solve problems. You are also a person with high integrity that feel comfortable to stand up for your findings in a way that creates trust.

As a Support Engineer, you are the interface between markets, Current Model Quality, and other problem-solving functions within Volvo Cars. You will be a key in our continuous change in finding solutions to problems and get our products repaired and back in customer hands, and all workweeks will be different.

Example of your daily tasks includes:

• Collaborate with colleagues in Shanghai China to fault trace a car with Electrical or connectivity symptoms.
• Connect to retailer workshop and assist with software download.
• Handle cases with different technical questions, important with correct, swift and timely response as we help workshops to repair the cars for our customers.
• You make presentation at a market meeting regarding technical issue.
• You are setting up logging equipment and send to a car in a workshop in South Africa.
• Visiting Technical Helpdesk Colleagues in Charleston South Carolina USA to exchange ideas “over the desk”.
• There is new technology coming for Autonomous Drive and you are responsible to establish contacts with the development team to get and share knowledge.