Technical Support Engineer - Cybersecurity Incident Response

at  Microsoft

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer- Cybersecurity Incident Response you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED/MINIMUM QUALIFICATIONS

• 5+ years technical support, technical consulting experience, or information technology experience
  o OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

OTHER REQUIREMENTS

• This role will require access to information that is controlled for export under export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, Canadian permanent residency or other protected status for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport.
• This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports local Canadian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

ADDITIONAL OR PREFERRED QUALIFICATIONS

• 2+ years Security Incident Response experience with recent operational security experience SOC (Security Operations Center), Malware Analysis, Incident Analysis, threat analytics, windows server, and endpoint security, etc.)
• 2+ years experience with Azure Identity or M365 clouds.
• Experience performing cloud incident response investigations and/or business email compromises.
• Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).
• Demonstrated experience learning new technologies.
• Good collaborative skills and extensive cross-group coordination skills.
• Be within commuting distance of Microsoft Vancouver offices.
  Technical Support Engineering IC4 - The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.
  Find additional pay information here:
  https://careers.microsoft.com/v2/global/en/canada-pay-information.html
  Microsoft will accept applications for the role until July 4, 2024