Technical Support Engineer

at  DevFinders

Are you ready to elevate your career by joining an esteemed International High-Tech organization? Our client a fully-fledged MSP provider catering to the needs of some of the most renowned companies in the market and seeking a highly motivated and energetic Field Engineer / Onsite Engineer to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high-energy environment and wants to grow their career.

What’s in it for you -

• Salary: £40,000 - £50,000 per year depending on experience
• 40 days paid holiday annually
• Partnership scheme where you will receive a share in the profit of the business
• Business card for business travel

MUST HAVE SKILLS:

• Minimum 5 years of experience in a similar role.
• Configuration and implementation of cyber essentials and GDPR security standards.
• Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
• Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).
• Ability to pro-actively support and collaborate with service providers.
• Strong understanding and adherence to industry best practices.
• Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).
• Experience with Azure administration and implementations.
• Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.
• Familiarity with different client builds/imaging.
• Excellent customer support, written and verbal communication skills.
• Proven ability to problem-solve and find effective solutions.

• Be the first point of contact for our clients, providing exceptional customer service and technical support on site.
• Manage incoming requests, incidents, and requests from the help desk, ensuring timely and efficient resolution.
• Provide customers with timely updates on cases, adhering to agreed Service Level Agreements (SLAs).
• Escalate high-priority issues to management, ensuring prompt and effective action.
• Complete regular tasks in line with Service Desk procedures, maintaining a high standard of service delivery.
• Review daily priorities and take appropriate action to ensure results are achieved, demonstrating proactivity and problem-solving skills.
• Monitor the integrity and status of customer sites, ensuring usage, revisions, views, and reporting align with customer business requirements.
• Install, test, maintain, and repair hardware and software, ensuring smooth and reliable operation.
• Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.