Technical Support Engineer

at  Formpipe

SUMMARY.

We are seeking a Technical Support Engineer with a background in Microsoft Dynamics 365 Finance and Operations to join our expanding professional services team.
As a Technical Support Engineer your key activities will be to provide third-line technical support to the internal team, partners and end-customers. You will be responsible for resolving highly complex technical issues, questions and requests for assistance related to Microsoft Dynamics D365FO, Formpipe Lasernet solutions and the associated solution architecture. As well as dealing with support tickets, you will also be responsible for proving input into articles, guides, best practice and video tutorials to enable customers to resolve questions and issues through the support portal by themselves.
We are looking for candidates that are passionate about customer service and using technology to turn complex business requirements into simple solutions. You must be able to demonstrate exceptional communication, listening and organisational skills to work with your colleagues, our partners and our customers. As a member of the technical support team you must be confident to work with configurable software applications, data relationships and business processes. Technical support investigation will involve analysis of technical issues, replication of issue, understanding different technologies involved and coordinating with SME’s or Developers to resolve defects.
You will be part of the Support team in the Formpipe Private Sector, working closely with your colleagues to ensure all tickets are prioritised and resolved in line with customer requirements. The role is home or office based and you will be responsible for assisting all customers of Formpipe Private Sector. This role is focused on finding the right person, then training them with the right skills for the role.

WHAT WE DO

With its headquarters in Stockholm, Sweden, Formpipe creates and develops the ultimate document composition, distribution and digital storage platform for the world’s leading banks and businesses. The Lasernet Platform provides a complete end-to-end service delivering everything you need to produce and manage incoming and outgoing customer-facing documents and information. Delivered as a Software as a Service (SaaS) solution, it seamlessly integrates with major ERP and Banking services, ensuring minimal setup time and maximum speed and security.

• Manage and resolve support issues
• Provide technical expertise and support to partners and customers all around the world
• Investigation, reproduction, and resolution of tickets
• Manage own workload and prioritise tickets based on impact to customers
• Be able to clearly communicate and transfer information between different stakeholder groups in an organisation
• Working with your Formpipe colleagues to improve knowledge and documentation resources
• Learn and develop skills and knowledge