Technical Support Engineer
at Globale
Melbourne, Victoria, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Jul, 2024 | Not Specified | 07 Apr, 2024 | 1 year(s) or above | Atlassian,Sql,Zendesk,Communication Skills,Relational Databases,Interpersonal Skills,Root Cause,Sharepoint | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
We’re looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.
This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.
Requirements:
- 1-2 years of experience as a technical support engineer.
- Excellent understanding of technical support methodologies and tools.
- Exceptional troubleshooting skills.
- Willingness and ability to deep dive into the problem and find the root cause.
- Ability to multitask and handle various priorities.
- Exceptional interpersonal skills
- Experience with debugging tools and analyzing logs
- Experience with Atlassian, Zendesk, SharePoint – advantage.
- Knowledge of SQL and experience working with relational databases – advantage.
- Previous experience working in a global organization – advantage.
- Excellent English – written and verbal communication skills – mus
How To Apply:
Incase you would like to apply to this job directly from the source, please click here
Responsibilities:
- The day-to-day tasks include ensuring that all our merchant’s technical issues are being cared for.
- Working closely with our Tier 2 team and other departments in the company.
- Addressing and debugging complex technical issues.
- Handling escalations and complex issues.
- Investigating logs and working with SQL.
Requirements:
- 1-2 years of experience as a technical support engineer.
- Excellent understanding of technical support methodologies and tools.
- Exceptional troubleshooting skills.
- Willingness and ability to deep dive into the problem and find the root cause.
- Ability to multitask and handle various priorities.
- Exceptional interpersonal skills
- Experience with debugging tools and analyzing logs
- Experience with Atlassian, Zendesk, SharePoint – advantage.
- Knowledge of SQL and experience working with relational databases – advantage.
- Previous experience working in a global organization – advantage.
- Excellent English – written and verbal communication skills – must
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Proficient
1
Melbourne VIC, Australia