Technical Support Engineer

at  Humanforce

WHO ARE WE?

Humanforce provides the market-leading, employee-centered, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses.
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.

THE TEAM

Humanforce is always looking for great Technical Support engineers to join our team. As a Technical Support Engineer, you’ll use your skills and expertise to provide top-notch technical support to our customers. You’ll work with a team of awesome people to troubleshoot and resolve technical issues related to our software solutions.

WHO YOU ARE?

We don’t expect you to know it all! We’re looking for smart people who are motivated, love learning are passionate about technology. We will provide you with the training, support and guidance to be successful and you’ll be part of a high-performing team that loves to celebrate and reward that success.
You’ll be confident talking to anyone and you’ll love meeting new people, finding out what makes them tick, and how you can help them. So, if this sounds like you, we’d love to hear from you!

• Ready to be the friendly face of our customer service team? As part of the Humanforce Support team, you will be the go-to person for our clients, providing responsive and effective assistance.
• Get ready to be a problem-solving pro! You will troubleshoot issues and communicate solutions to clients clearly, and in an easily understand way.
• Get the opportunity to become a Tech Guru! You will install and test the Humanforce application and related hardware and software, ensuring that our clients have a seamless and satisfying experience.
• Love coaching and teaching? You will identify training needs and provide personalised coaching to clients to help them become Humanforce pros.
• At Humanforce, we are all about teamwork and collaboration. You will work closely with management to address client escalations and ensure that our clients are happy and satisfied with our service.