Technical Support Engineer L2
at CapitalCom
Melbourne, Victoria, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 04 Aug, 2024 | Not Specified | 05 May, 2024 | 2 year(s) or above | Technical Documentation,Metrics,Python,Sql | No | No |
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Description:
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
WHO WE ARE:
At Capital.com, we’re a dedicated team committed to providing exceptional technical support and ensuring the smooth functioning of our trading platform. We value integrity, innovation, and collaboration, striving to deliver top-notch service to our users every day.
WHAT WE DO:
Our team focuses on automating and optimising technical support processes using cutting-edge technologies. We troubleshoot and resolve issues swiftly to enhance user experience. We aim to stay ahead of industry trends, setting new standards for online trading platforms.
POSITION OVERVIEW
We are looking for a Technical Support Engineer to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, developing internal tools using advanced technologies such as artificial intelligence, and collaborating with cross-functional teams to improve operational efficiency.
REQUIREMENTS:
- English level B2 and higher
- Python, SQL (PostgreSQL), the ability to work with any Unix OS
- DevOps experience
- Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus, Datadog, and AWS metrics
- T2-T3 Technical Support experience
- Experience in setting up alerts (PagerDuty)
- Technical documentation writing skills
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry
Responsibilities:
- Investigate and resolve service requests – describe, triage, and resolve clients requests
- Automatisation of manual tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations
- Design operational tools to make the process of issue identification (root cause) and resolution better and faster
- Collaborate with team(s) members (including risk managers, dba, dev team, customer support, etc.) to research and resolve problems
- Create documentation on troubleshooting techniques for common (repetitive) issues
- Work schedule: from Friday to Tuesday
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Proficient
1
Melbourne VIC, Australia