Technical Support Engineer (M/F/D)
at VMRay GmbH
Bochum, Nordrhein-Westfalen, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 16 Jun, 2024 | Not Specified | 16 Mar, 2024 | 3 year(s) or above | Software Solutions,Continuing Education,Scripting,Linux | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Why VMRay
VMRay is growing our support team and searching for a Germany based Security Solutions Support Specialist (M/F/D). VMRay is a small but rapidly growing security threat detection solution provider that has moved from start-up to scale-up. VMRay’s Analyzer platform is industry leading in its ability to identify, analyze, and report detail in malware. VMRay is headquartered in Bochum, Germany but is a highly distributed organization with staff throughout EMEA and the US. This role will be home office based with very infrequent travel.
Responsibilities:
- Researching the root cause and resolving product related issues
- Engaging with Product Management and Development to submit bugs and enhancement requests
- Providing weekly support updates to identify and escalate issues preventing satisfactory resolution
- Providing updates and support ticket history during customer service review meetings
- Providing custom services such as training or 3rd party product integration
- On-boarding service
REQUIREMENT SUMMARY
Min:3.0Max:5.0 year(s)
Information Technology/IT
IT Software - Other
Help Desk
Graduate
Proficient
1
Bochum, Germany
