Technical Support Engineer - M365 @MMCTech

at  MMC Corporate

YOUR EXPERIENCE & VALUES

• At least 2-3 years of relevant experience
• Demonstrated strong understanding and knowledge across the Microsoft 365 environment, related applications, and integrations
• Experience in the Microsoft 365 platform, including but not limited to Office 365, SharePoint, OneDrive, Teams, Viva Engage, Power Apps, Power Automate
• Experience with PowerShell, API, and rest services integrations
• Knowledge of Azure AD and Intune
• Ability to multitask across project work and business as usual activities
• Self-motivated professional able to work in a fast-paced and constantly changing environment
• Strong analytical, troubleshooting, and problem-solving skills

• Provide administration, maintenance, and engineering support for the Microsoft 365 environment and related applications including but not limited to OneDrive, SharePoint, Teams, Viva Engage, Power Platform
• Maintain and support licensing model and related processes
• Actively manage ServiceNow ticket queue and escalations
• Create and maintain engineering and process documentation
• Monitor service health
• Maintain Microsoft message center and roadmap activities
• Serve as a technical resource on projects and mergers & acquisitions activities
• Work in a cross functional environment with various business and technology groups