Technical Support Engineer (Maternity Cover)

at  Radicant

Become part of our team to advance a cutting-edge digital universal bank with a strong emphasis on sustainability. radicant is Switzerland’s first digital sustainability bank, aiming to align all products and services with the UN’s 17 Sustainable Development Goals. We encourage our clients to pursue financial goals through transparent investments and personalized mobile banking focused on sustainability. With advanced and recent technology, we present an opportunity to contribute to and benefit from the shift towards a sustainable global economy.
Are you a digital native, a purpose-driven individual and a mindful sustainable technology professional seeking to join a passionate team to create long-lasting value for people and planet?
Then join the Service Management Team, which sits at the heart of creating value to our customers and employees, providing assistance and troubleshooting for the bank’s digital services, software systems, hardware, or other technical products.

What you can achieve with us

• Monitor comprehensive SIAM operations and ensure delivery from both in-house IT and external suppliers’ networks to maintain a reliable and high-quality service experience.
• Responsible for daily operations focused on delivering high quality, proactive support and service
• Evaluate and prioritize customer support cases
• Be responsible for the quality for all support requests
• Execute support procedures related to identification, prioritization, and resolution of incidents
• Serve as the liaison between business, engineering and product teams
• Follow standard procedures of the organizations to resolve issues by escalating them to the relevant internal departments when needed
• Document technical knowledge

What you bring to the table

• BSc in Computer Science, Information Technology, Business administration or related field
• Minimum 2+ years of experience in Infrastructure Services
• Experience in using SIAM methodologies and good knowledge of ITSM/SIAM tools
• Experience in monitoring modern Cloud infrastructures and developing and maintaining workflows over multiple systems
• Hands on experience with SQL required
• Previous relevant experiences with CI/CD and monitoring tools
• Good understanding of web Services, API and IP based protocols
• Strong reactive and proactive mindset to establish sense-of-urgency to remediate and at the same time identify and eradicate root-causes of service deterioration
• Native or bilingual proficiency in English, German language of great advantage
• Strong interpersonal skills, sensitivity and understanding of cross-cultural complexities
• Self-driven but still a team player and who thrives in a challenging role where a high-capacity level is necessary
• Ability to prioritize tasks based on urgency and importance
• Problem solving skills and ability to work under pressure

What we offer

• An international motivated team of highly qualified people
• Possibility and tools to work remotely
• Office located in the heart of Zurich
• 25 days of paid leave, sustainable pension fund, private accident insurance fully covered by us
• Most importantly: We move fast and have fun while doing it

We are looking for a passionate person who believes in our mission and feel inspired to grow with us, rather than someone who checks the boxes but isn’t invested. Please reach out and show us what you’ve got

Please refer the Job description for details