Technical Support Engineer
at MEDIDATA
Singapore, Southeast, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 31 Aug, 2024 | Not Specified | 01 Jun, 2024 | 2 year(s) or above | Computer Science,Javascript,Mandarin,Life Sciences,Excel,Project Management Software,Programming Languages,Ruby,Information Systems,Visual Studio,Git,Virtual Machines | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
How To Apply:
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Responsibilities:
- Provide support for internal and external customers
- Manage work requests that describe issues, software bugs or customer problems
- Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
- Provide general process analysis and make recommendations for improvements
- Participate in weekly on-call rotations (during business hours) for important issues escalation
- Participate in taking calls (during business hours) from VIP customers for urgent issues
- Distinguish between application database, operating system, network, and hardware problems and take ownership of issues through to resolution
- Present complex technical information to non-technical audiences
- Provide accurate and complete problem resolution documentation for future reference and management reporting
- Take part in the creation and maintenance of knowledge base data
- Increase subject matter knowledge on Medidata products
- Work with other Medidata teams to ensure application’s efficiency and effectiveness and conformance with regulatory and legislative controls
- Reproduce technical problems, debug systems, diagnose causes, identify temporary and long-term solutions and communicate status updates to client
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Computer science information systems or life sciences or equivalent engineering experience
Proficient
1
Singapore, Singapore
