Technical Support Engineer

at  Microsoft

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

QUALIFICATIONS

Required

Extensive technical support, technical consulting experience, or information technology experience OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND experience in technical support, technical consulting experience, or information technology

• Sound experience in Windows Server platforms and business applications.
• Experience in Windows Active Directory Services and IIS.
• Adequate knowledge in SQL and Exchange server.
• Knowledge of PowerShell and .Net would be an added advantage.
• Good understanding of Operating System and Networking Technologies.
• Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory , LDAP and SQL Server
• A superior knowledge and demonstrated technical proficiency in SharePoint Server and SharePoint Online
• Strong knowledge of SharePoint 2016 or 2019 or Office365/SharePoint Online.
• Support experience of investigating complex SharePoint issues relating to performance, administration, site configuration and customization.
• General understating of SharePoint administration principals, using SharePoint Central Admin and SQL Management Studio, SQL Profiler.
• Good general networking knowledge including DNS, TCP/IP, Sub-netting.
• Experience of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML

Experience in one or more of these areas desirable

• MCSE, MCSD certifications
• Customer handling experience on technical issues
• Ability to work through ambiguity and independently when other

Language Qualification
Portuguese OR Spanish Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements