Technical Support Engineer

at  Navartis

Job Title: Technical Support Engineer (Telecoms)
Location: North West England
Reports To: Technical Manager
Job Type: Permanent
Salary: Negotiable

Objectives for this Technical Support Engineer Role:

• Pre & Post sales technical supportS
• Supporting test activities with customer during Type acceptance phases
• Training partners and internal field operators on equipment

Main functions for this Technical Support Engineer Role:

• Remote customer support, analysing technical questions on already deployed systems
• Support Central Help Desk analysis collecting and forwarding all the required information in a structured way
• Perform detailed and thorough analysis of the gathered information filtering technical issues to be escalated to Central Help Desk, being able to solving most of the basic issues
• Piloting/interoperability testing of equipment into customer networks
• Supporting the acceptance phase required to verify the functions, features, performance, interworking, conformance and quality of equipment in front of the customer
• Manage NMS and OSS systems on Linux/Unix platforms
• Support Radio Link Planning activities, including calculation with various tools of link budgets and propagation
• IP Network design and troubleshootin
• Supporting technical sales department for Customer feature workshops / demonstrations on new/extended feature sets

Key Skills Required for this Technical Support Engineer Role:

• Degree in Electrical or Telecommunications or equivalent
• 2+ years of relevant experience in Telecom
• Planning, organisational, analytical, decision making and problem solving skills
• Detailed knowledge of telecommunications standards and practises
• Knowledge on Unix/Linux preferred
• Knowledge of Network management systems and techniques
• Knowledge of IP and TDM technology
• Excellent English verbal, written and presentation skills
• Self-motivated with the ability to work under pressure
• Cisco CCNA/P preferred

Objectives for this Technical Support Engineer Role:

• Pre & Post sales technical supportS
• Supporting test activities with customer during Type acceptance phases
• Training partners and internal field operators on equipmen

Main functions for this Technical Support Engineer Role:

• Remote customer support, analysing technical questions on already deployed systems
• Support Central Help Desk analysis collecting and forwarding all the required information in a structured way
• Perform detailed and thorough analysis of the gathered information filtering technical issues to be escalated to Central Help Desk, being able to solving most of the basic issues
• Piloting/interoperability testing of equipment into customer networks
• Supporting the acceptance phase required to verify the functions, features, performance, interworking, conformance and quality of equipment in front of the customer
• Manage NMS and OSS systems on Linux/Unix platforms
• Support Radio Link Planning activities, including calculation with various tools of link budgets and propagation
• IP Network design and troubleshootin
• Supporting technical sales department for Customer feature workshops / demonstrations on new/extended feature set

Key Skills Required for this Technical Support Engineer Role:

• Degree in Electrical or Telecommunications or equivalent
• 2+ years of relevant experience in Telecom
• Planning, organisational, analytical, decision making and problem solving skills
• Detailed knowledge of telecommunications standards and practises
• Knowledge on Unix/Linux preferred
• Knowledge of Network management systems and techniques
• Knowledge of IP and TDM technology
• Excellent English verbal, written and presentation skills
• Self-motivated with the ability to work under pressure
• Cisco CCNA/P preferre