Technical Support Engineer

at  Schneider Electric

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.
Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You’re part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.
The Role: Technical Support Engineer
Provide general technical support for customers, particularly regarding technical information on products, and application information during the pre-sales & after sales process. Take ownership and ensure customer satisfaction before closing the request. Detect all opportunities to serve the customer while addressing customer support requests.

EDUCATION & EXPERIENCE REQUIRED

• Candidate must possess a Bachelor’s Degree preferably in Engineering (EE, ECE) or equivalent experience.
• Preferably with BPO or customer service experience.
• Preferably working experience in the related field specializing in Technical & Helpdesk Support.
• Experience / Knowledge of personal computers required.
• Experience with network operating systems preferred.
• Demonstrated ability to understand and explain technical information.
• Ability to solve customer problems via telephone, chat, and email.
• Excellent verbal and written communication skills.
• Fluent to good in English communication.
• Willing to work in Cavite on a rotating schedule.

ESSENTIAL FUNCTIONS:

• To provide technical assistance (Offer Selection, Troubleshooting, Installation/Set Up, Documentation, Maintenance Support) to all internal and external customers across all of Schneider’s Business Entities, focusing on Home and Distribution, Industry, LV/MV products, and various other applications at the entry level through phone, email, and chat.
• Communicate effectively with customer to ensure a seamless experience.
• Collaborate with internal and external interested parties such as sales, operational excellences teams to ensure customer needs are met and to identify opportunities for product and service improvement.
• Assist other teams by providing the appropriate Schneider Electric part numbers to be offered to customers.
• Manage customer cases and escalate issues to senior technical support staff when necessary.
  Qualifications
  What qualifications will make you successful?