Technical Support Engineer Specialist

at  FIS Global

WHAT YOU WILL BE DOING

As a Technical Support Specialist, you will play a crucial role in supporting live software systems for multiple clients and products. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.

RESPONSIBILITIES:

• Ownership of Processes and Data Structures: You will be responsible for owning and managing processes and data structures on live servers, ensuring smooth operation and functionality.
• Issue Investigation and Reproduction: Your role involves investigating and reproducing software and hardware issues reported by clients, utilizing analytical skills to identify root causes effectively.
• Workaround Deployment and Issue Resolution: You will deploy workarounds and facilitate the resolution of identified issues, ensuring minimal disruption to client operations.
• Windows Administration: Performing Windows administration tasks to maintain system health and security.
• Database Configuration & Scripting: Configuring databases and scripting as required to optimize system performance and functionality.
• General Troubleshooting: Employing general troubleshooting methods to address a wide range of technical issues that may arise.