Technical Support Engineer

at  STS Manufacturing

Client in Kennesaw is immediately hiring for a Technical Support Center Engineer to provide technical support and solutions to customers and field service engineers. This is a full-time, direct hire position. The position is on-site M-F, 8-5.
Candidate will be responsible for troubleshooting electronic and electromechanical systems, provide support via phone, remote access, or on-site visits, assist with testing equipment, software, and application questions, and collaborate with production and engineering departments

*REQUIREMENTS:*

• Troubleshoot electronic and electromechanical systems based on schematics and mechanical drawings.
• Provide technical support to customers and field service engineers regarding testing equipment, calibration equipment, procedures, software support, application support, and system validation.
• Assist the service operations team with technical questions and administrative details.
• Help customers with testing equipment, software, or application questions through various channels.
• Act as a liaison between customers and production/engineering departments for complex issues.
• Perform in-house repairs, testing system modernizations, and rebuilds as needed.
• Modify customer specifications and design new test methods when required.
• Conduct field visits as necessary, depending on the complexity of the issue or availability of the field service team.
• Assist with calibration equipment or urgent part needs for the field service team.

*QUALIFICATIONS:*

• Associate degree or vocational apprenticeship with at least 3 years of job-related technical experience.
• Excellent communication skills.
• Proficiency in Excel, Outlook, Word, and PowerPoint, with strong computer skills.
• Knowledge of electrical and mechanical troubleshooting, minimal programming experience, machining experience, and/or welding.
• Preferred experience with materials testing software (e.g., testXpert).
• Proficiency in CRM software, such as Microsoft Dynamics.
• Willingness to travel domestically up to 30% of the time.
• Fluency in English and German is a strong plus.
• Authorization to work in the United States is required.

You should be proficient in:

• Blueprint Reading
• Electrical Troubleshooting Skills
• Electrical Schematics
• Mechanical Troubleshooting Skills
• Microsoft Excel
• Manual Machining Skills

Please refer the Job description for details