Technical Support Engineer- Upgrades and Rebuilds Milling & Grinding

at  FLSmidth Inc

Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.
It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.
We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.
Job Scope:
As a Technical Support Engineer for Milling & Grinding Equipment, you will be part of a highly-motivated and impactful global Upgrades and Rebuilds (U&R) team which ensures the successful offering to the global install base by implementing best practices. By joining this team, you will have the chance to work in a multinational organization and in an environment involving different cultures and different challenges.

Your responsibilities:

• Primary contact point for technical support of the Milling & Grinding installed on our global customer sites
• Maintain and grow the engineering database of upgrades and rebuilds in our central global engineering system
• Work with fabricators to ensure high quality solutions are delivered on time and according to FLS specifications
• Provide technical support to entire U&R teams; Upgrade Packages & Rebuild (GSLMs), Proposals, Audits & Studies, Exchange teams plus regional site sales and professional services teams.
• Play a key role in preparing technical scope and assessing the feasibility of proposed solutions.
• Responds to medium complexity technical inquiries, equipment installation, providing technical product specifications etc.
• Identify the technical spec of supported and obsolete Milling & Grinding or components, handling technical queries from proposals, GSLMs, procurement, and Audits & Studies teams.
• Assisting in engineering data searches across the various engineering archive platforms.
• May require working independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
• Support, U&R design engineers to develop solutions in conjunction with product engineers, with engagement in all phases of offering L2O, O2O, and O2C.
• Actively contribute to the growth of the U&R business through a proactive focus on Rebuild and Upgrade opportunities in collaboration with region professional services, region site sales teams, and GSLMs.
• Work closely with Product BL engineers to ensure that U&R engineering solution are in line with the next generation of products and mission zero objectives.
• Generate monthly reports for the U&R engineering manager, highlighting successes, identifying bottlenecks, and tracking key performance indicators (KPIs).
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.

What you bring:

• Product knowledge of Milling & Grinding (Horizontal Mill and High Pressure Grinding Roll)
• Ability to interpret engineering drawings and test reports.
• Bachelor’s degree in engineering (Mechanical, Manufacturing) preferred.
• Engineering certification would be an added advantage
• Experience specifically with Milling & Grinding Equipment.
• Relevant experience in engineering software and tools like SolidWorks (Intermediate level), AutoCAD, PLM tools (Enovia) would be advantageous.
• Good communication skills and attitude.
• Coordination with global teams.
• Independent thinking with a structured approach to tasks.
• Team Work and Motivation

What we offer:

• Competitive remuneration package on offer.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Since 1882, FLSmidth has operated successfully within a global environment.
• Development and training within a respected global OEM company.
• Access to salary packaging options to allow you to maximize your after-tax income.
• Employee Assistance Program for employees and immediate family.
• Purchased annual leave options.
• Paid Parental Leave
• Access to a recognition and benefits platform.
• Involvement with community and charity initiatives.
• Annual flu vaccination.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials
Please apply by clicking “apply” on this page.
Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.
Candidates will be contacted by email.
No recruiters and unsolicited agency referrals, please.

• Primary contact point for technical support of the Milling & Grinding installed on our global customer sites
• Maintain and grow the engineering database of upgrades and rebuilds in our central global engineering system
• Work with fabricators to ensure high quality solutions are delivered on time and according to FLS specifications
• Provide technical support to entire U&R teams; Upgrade Packages & Rebuild (GSLMs), Proposals, Audits & Studies, Exchange teams plus regional site sales and professional services teams.
• Play a key role in preparing technical scope and assessing the feasibility of proposed solutions.
• Responds to medium complexity technical inquiries, equipment installation, providing technical product specifications etc.
• Identify the technical spec of supported and obsolete Milling & Grinding or components, handling technical queries from proposals, GSLMs, procurement, and Audits & Studies teams.
• Assisting in engineering data searches across the various engineering archive platforms.
• May require working independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
• Support, U&R design engineers to develop solutions in conjunction with product engineers, with engagement in all phases of offering L2O, O2O, and O2C.
• Actively contribute to the growth of the U&R business through a proactive focus on Rebuild and Upgrade opportunities in collaboration with region professional services, region site sales teams, and GSLMs.
• Work closely with Product BL engineers to ensure that U&R engineering solution are in line with the next generation of products and mission zero objectives.
• Generate monthly reports for the U&R engineering manager, highlighting successes, identifying bottlenecks, and tracking key performance indicators (KPIs).
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities