Technical Support Engineer with German

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

Key responsibilities of a Technical Support Engineer with German:

• As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices.
• Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting of different types of devices that will help you troubleshoot and find solutions to technical challenges.
• Some topics will be outside of your technical competency and you will work with different product and engineering groups to provide a solution to the customer.
• Most of the customer issues are complex and they will require excellent analytical skills. You will support different radio communications technologies (e.g. TETRA, LTE), body-worn cameras and video solutions. You will use Kepner-Tregoe problem-solving methodology.
• You will receive queries through our first line support and decide on channels to use in order to connect with the customer.
• You will work with a variety of verticals, mostly within governmental, but also commercial space and your fluency in English and German is a must (for example you will support German Federal Police, UK Police and Public safety organizations in Norway and Austria to name a few).
• Stay current on new and emerging technologies.
• It may happen that some issues cannot be resolved remotely and you will be required to travel to the client site (1-2 times per year). You also need to be prepared for on-call duty.
• You can develop within the TSO organization by learning different technologies, becoming a technical subject matter expert or choose a managerial path.

BASIC REQUIREMENTS

As a Technical Support Engineer with German you will require:

• Open and direct communication with excellent verbal and written skills in English and German
• Ability to understand the complexity of systems architecture
• Strong analytical mindset
• Minimum 3 years of experience in a Technical Support role
• Project management experience with multiple projects completed involving multiple stakeholders
• Significant proactive contributor to customer knowledge and success via documentation creation and improvement
• 1 or more Intermediate Level Certification
• Degree in Engineering, Computer Science, Telecommunications or similar
• Experience in radio communications/telecommunication, practical knowledge of TETRA, LTE, Body Worn Cameras, DEMS, ITIL would be an asset

TRAVEL REQUIREMENTS

Under 10%

• As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices.
• Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting of different types of devices that will help you troubleshoot and find solutions to technical challenges.
• Some topics will be outside of your technical competency and you will work with different product and engineering groups to provide a solution to the customer.
• Most of the customer issues are complex and they will require excellent analytical skills. You will support different radio communications technologies (e.g. TETRA, LTE), body-worn cameras and video solutions. You will use Kepner-Tregoe problem-solving methodology.
• You will receive queries through our first line support and decide on channels to use in order to connect with the customer.
• You will work with a variety of verticals, mostly within governmental, but also commercial space and your fluency in English and German is a must (for example you will support German Federal Police, UK Police and Public safety organizations in Norway and Austria to name a few).
• Stay current on new and emerging technologies.
• It may happen that some issues cannot be resolved remotely and you will be required to travel to the client site (1-2 times per year). You also need to be prepared for on-call duty.
• You can develop within the TSO organization by learning different technologies, becoming a technical subject matter expert or choose a managerial path