Technical Support / Field Service Engineer III

at  Thermo Fisher Scientific

JOB DESCRIPTION

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DISCOVER IMPACTFUL WORK:

We have an exciting new job opportunity with the world leader in the scientific community! Would you like a hybrid technical support role where you split your time between working from home and occasionally traveling for work? We are looking for multifaceted individuals who can resolve problems and work directly with clients with whom you will form interpersonal relationships over time. Armed with product and service knowledge combined with energetic customer relationship skills, the Technical Support role provides customer support and technical assistance to both internal & external customers in a fast-paced environment.

EXPERIENCE:

• 3+ years of relevant field service and application experience with Chromatography and Mass Spectrometry (MS), Ion Chromatography (IC), Discrete Analyzer (DIA), and/or Molecular Spectroscopy instruments

EDUCATION:

• High school diploma or equivalent required.
• Bachelor’s degree preferred or equivalent work experience

KNOWLEDGE, SKILLS AND ABILITIES:

• Adhere to OHS policies and procedures and ensure a safe workplace environment
• Excellent interpersonal skills.
• Detailed understanding of Windows-based software, networking, and PC hardware
• Ability to prioritize activities (tech support calls, training, travel, service calls and other group needs) and establish realistic schedules to meet requirements
• A positive attitude, motivated, competitive and high energy is required
• Able to present complex ideas to non-technical audiences and solve customer problems with persistence and a positive approach
• Ability to work independently, be self-motivated and meticulous.
• Ability to travel 50% of the time in a year for business purposes
• Keen ability to solve, diagnose and provide solutions to sophisticated problems
• Able to communicate effectively with a variety of people
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific). A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued

Please refer the Job description for details